Terms and Conditions for Performance Monitoring and Optimisation Services
Last update: 21 March 2025
1. Service Scope
This service includes the following performance monitoring and optimisation activities:
Performance Audit: Comprehensive review of the website’s speed, resource usage, and loading times.
Regular Speed Tests: Automated and manual speed tests to identify performance bottlenecks.
Performance Monitoring: Ongoing monitoring of website speed and resource usage.
Optimisation Recommendations: Detailed report with findings, suggested improvements, and prioritisation of performance issues.
Consultation and Guidance: Expert advice on how to implement performance improvements.
The first stage of the service is dedicated to website intake, analysis, and reporting, including:
Initial consultation to understand the website’s structure and critical functionalities.
Baseline performance tests to assess the current performance state.
Preparation of the performance audit report with findings and recommendations.
For Single Shot Orders the above description remains largely the same but instead of creating ongoing tasks the focus is on analysis, remediation, recommendations and instructions.
2. Credits Usage
Each subscription plan includes a (monthly/yearly) allocation of credits and each Single Shot Order includes a 1 time allocation of credits that are used for various tasks, such as:
Regular performance scans.
Fixing minor performance issues.
Providing guidance on performance optimisations.
Follow-up assessments to verify implemented changes.
Automatic Credit Usage:
We will use available credits for small interventions, regular tasks, and required fixes up to 1 hour worth of credits per task without requesting prior approval from the client. This ensures timely resolution of minor issues and uninterrupted execution of regular tasks.
For tasks that require more than 1 hour worth of credits we will always seek client approval before proceeding.
Credit Rollover:
Unused credits roll over to the next month for a maximum of 6 months. After 6 months, any unused credits will expire.
3. Additional Work
If additional work is required beyond the scope of the regular maintenance services, clients may use their available credits or purchase additional credits to expedite the work.
4. Billing and Payments
The monthly or yearly subscription fee and Single Shot Orders are billed in advance and cover the ongoing maintenance and monitoring services, as well as the (monthly/yearly/one-time) allocation of credits.
Additional credits can be purchased separately and are billed at the time of purchase.
We reserve the right to change our pricing model and/or prices and/or discounts at any moment. All pricing modifications will be communicated to those subscribed to the affected services at least 30 days before these changes take effect.
5. Cancellation Policy
Subscriptions can be cancelled at any time. Upon cancellation, the service will continue until the end of the current billing cycle (monthly or yearly), after which it will be discontinued. No refunds will be issued for unused credits or subscription fees, regardless of the cancellation date.
Single Shot Orders (non-subscription based) can be cancelled at any time. A 50% refund will be provided in case the work has not been started. No refund will be provided once the work has been started.
6. Limitations
CamelWeb is not responsible for performance issues arising from third-party software, plugins, or services not directly managed by us. However, we will make reasonable efforts to resolve such issues on a best-effort basis.
7. Acceptance of Terms
By subscribing to and/or ordering the service, clients agree to these terms and conditions.